IT Services Remote Desktop Support
These days, competing is no longer just 9 to 5 - you need to keep your business running 24/7 to survive. Customers, employees, and suppliers all rely on your systems - making performance and uptime critical. Protecting your network has become a constant concern, as any downtime affects your bottom line.
Today's shortage of talented technical staff and high training costs pose a challenge for your business. Without an around-the-clock managed solution, you could be vulnerable to prolonged service outages.
Afxisi provides Remote Desktop Support & Monitoring services 24 hours per day, 365 days per year. Using Afxisi's advanced network management tools, Afxisi ‘s engineers can remotely perform 99% of the network management functions an engineer can provide onsite, except for those few activities that require a human being to physically touch the server. In those cases, we utilize our client's staff or staff from one of our many partners to assist us.
Afxisi also utilizes an advanced trouble ticketing and change management system that accepts both manual as well as automated input of incidents and requests. This allows our clients to easily request changes, ask questions or log incidents using a simple, straightforward approach.
Afxisi's Remote Network Management & Monitoring activities include:
- System Administration - Configure and manage network equipment and components.
- Capacity Planning - Perform proactive equipment and circuit capacity planning and performance management as required.
- Hardware Maintenance - Remotely troubleshoot and resolve hardware problems 24/7. Coordination of vendor maintenance and repairs for critical events 24/7.
- Firmware Upgrades - Perform proactive firmware upgrades as required.
- 24/7 Operational Support - Troubleshooting, escalation, and resolution of network problems 24/7 including access to trouble ticketing system.
- Network Monitoring - 24/7 monitoring of all network components and communications circuits for errors and alerts.
- Automated Alert System - e-mail notification of alerts to pre-determined escalation contacts by monitoring system.
- Application updates
- Data back ups
- Security protocols
Afxisi’s “Remote Desktop Support” service is a unique customer service tool that allows our certified technicians to trouble shoot just about any problem you might be experiencing with your system, no matter where you are located.
This innovative support feature from Afxisi fosters the rapid diagnosis and resolution of technical glitches or system errors. Remote Desktop Support allows our service engineers to gain real time access to our customer’s desktop, resulting in the instant sharing of information. It is like the service technician is actually sitting in the same room with your system. Technical issues tend to be diagnosed and resolved in a more timely fashion because our support technicians are able to visually witness the actual problem you are experiencing. No matter where you might be located, our technicians will be able to assist you beyond the traditional phone support you might receive from others. We’ll save you the time and money it would cost to ship your system overnight to fix the problem and trouble shoot the problem in an instance.