To properly claim Service Level Agreement credit that is due the owner of the account must open an Service Level Agreement ticket located in our support area within seven days of the purported outage. You must include the service type, primary domain, contact information, and a full description of the service interruption including logs if applicable. The Service Level Agreement claim will be researched by the billing department and credit will be issued accordingly. Service Level Agreement credits are issued as service credits on the next billing cycle. Please allow up to fourteen (14) days for processing of the Service Level Agreement claims.

Uptime Guarantee	SLA Credit
99.9%	Guaranteed
99.8%	10%
99.7%	20%
99.6%	30%
99.5%	40%
99.4%	50%
99.3%	60%
99.2%	70%
99.1%	80%
99.0%	90%
Less than 99%	100%